After-sales procedure
Engine repair and rebuild service
Documentation for the exclusive use of our manufacturing partners.
4 simple steps to follow when sending us a product
1
Applying for coverage
To take charge of your equipment, please contact us before shipment by filling in the form below : you will receive a tracking document by email.
2
COMPLETE THE FOLLOW-UP DOCUMENT
The tracking document is essential for us to be able to reliably identify the equipment received, and to check that no product has been lost in transit.
It must contain the mandatory information and as much information as possible useful for diagnosis.
3
Send the completed document by e-mail
Before your parcel is dispatched, send the completed document by e-mail to the e-mail address given on the document.
4
ATTACH THE COMPLETED DOCUMENT TO THE PACKAGE
It is imperative that you enclose a printed version of the document in the same package as your products>.
Any return of product(s) which does not comply with this procedure may be refused and returned to your workshops, thereby incurring unnecessary costs, delays and loss of time.
This after-sales service handling process improves the responsiveness and quality of our technical feedback, and makes it easier to understand the faults detected during the appraisal.
I want to return a product
The information collected on this form is recorded in a file computerized by UNICUM in order to process your request. They are stored for the duration of the service and are intended for UNICUM.
In accordance with the French Data Protection Act, you may exercise your right access to your personal data and have them corrected, deleted or forwarded by please contact : UNICUM – ZAC de Montrambert Pigeot | 42150 La Ricamarie | Tel. : 04 77 33 36 96, or request it via this form. Visit our website cnil.fr for more your rights.
In accordance with the French Data Protection Act, you may exercise your right access to your personal data and have them corrected, deleted or forwarded by please contact : UNICUM – ZAC de Montrambert Pigeot | 42150 La Ricamarie | Tel. : 04 77 33 36 96, or request it via this form. Visit our website cnil.fr for more your rights.